SaaS Terms and Conditions

WELCOME TO CLARITY INTELLIGENCE

These terms and conditions (Terms) govern access to and use of the Clarity Intelligence Platform (Platform), an online subscription-based software service that provides businesses with artificial intelligence (AI) tools to assist with sales outreach, marketing, content creation, business reporting and related activities using information and data supplied by or connected to the business.

The Platform is operated by Angela Elizabeth Ann Norris trading as Clarity Intelligence, ABN 47 534 306 924 (Clarity Intelligence, we, us or our). These Terms form a legally binding agreement between Clarity Intelligence and the business subscribing to the Platform, including a sole trader (Client, you or your).

By creating an account, selecting a subscription plan, commencing a free trial or clicking to accept these Terms, you agree to be bound by them. If you accept these Terms on behalf of a business or other legal entity, you represent and warrant that you have authority to enter into this agreement on its behalf. You are responsible for ensuring that your authorised users comply with these Terms.

The Platform is intended for business use and enables authorised users to access AI-powered tools that generate draft content, recommendations and other outputs. AI-generated outputs require human review and approval before being acted upon. The Platform operates on a human-in-the-loop basis, meaning that content must be reviewed and approved by an authorised user, with a separate action required before any communication is sent, content is published, advertising campaign is activated or expenditure is incurred.

Your subscription to the Platform (Subscription) is based on the subscription plan selected by you during registration or through the Platform (Subscription Tier). The features, usage allowances, limitations and applicable fees for each Subscription Tier are set out on our Website or pricing page and form part of these Terms.

IMPORTANT INFORMATION ABOUT YOUR SUBSCRIPTION

The Platform offers Subscription Terms of 3, 6 or 12 months, with the total Subscription Fees for the selected term payable in one upfront payment, unless we expressly agree in writing to a monthly payment arrangement with you. There is no month-to-month Subscription option. By selecting a Subscription Term, you commit to paying the applicable Subscription Fees for the entire term, including all instalments under any agreed monthly payment arrangement, even if you request cancellation before that term expires, except where these Terms or applicable law provide otherwise.

Your Subscription will automatically renew for successive periods of the same duration as your selected Subscription Term unless you cancel before the end of the then-current Subscription Term in accordance with these Terms. The total Subscription Fees for each renewal term will be charged upfront on renewal unless we have expressly agreed in writing to a monthly payment arrangement with you or your Subscription is cancelled or otherwise terminated in accordance with these Terms.

If you commence a 7-day free trial, you must provide valid payment details when registering. Unless you cancel before the free trial expires, your selected Subscription Term will commence automatically at the end of the trial and the total Subscription Fees for that term will be charged upfront to your nominated payment method, unless we have expressly agreed in writing to a monthly payment arrangement with you.

We may amend these Terms from time to time to reflect changes to the Platform, applicable laws, third-party services or our business operations. We will provide at least 30 days’ advance notice of material amendments, unless a shorter period is required by law or a third-party provider. Amendments that materially disadvantage you will not apply during your existing Subscription Term unless required by law or a third-party provider. If a materially disadvantageous amendment must take effect during your existing Subscription Term, you may terminate your Subscription before the amendment takes effect without liability for Subscription Fees relating to the period after termination, and we will refund any prepaid Subscription Fees attributable to Services not provided. You may also prevent renewal on amended Terms by cancelling your Subscription before your current Subscription Term expires.

Capitalised words and phrases used in these Terms have the meanings given to them where first defined or in the Definitions section at the end of these Terms.

Please read these Terms carefully before creating an account, commencing a free trial or purchasing a Subscription.

1 THE SOLUTION

1.1 ORDERS AND ACCEPTANCE

(a) By selecting a subscription plan through our Website or Platform and submitting your subscription request (Order), you represent and warrant that:

  (i) you are at least 18 years old and have the legal capacity to enter into a binding agreement;

  (ii) you are subscribing for business purposes and, where acting on behalf of a business or other entity, have authority to bind that entity to these Terms; and

  (iii) you are authorised to use the payment method provided in connection with your Order.

(b) Submitting an Order constitutes an offer to enter into an agreement with us on these Terms. We may accept your Order by confirming your Subscription or activating your Account. We may decline an Order on reasonable grounds, including where payment authorisation fails or we reasonably suspect fraudulent or unlawful activity.

1.2 YOUR SUBSCRIPTION AND THE PLATFORM

(a) Your Subscription provides access to the Clarity Intelligence Platform (Platform), a cloud-based software service offering artificial intelligence (AI) tools to assist businesses with sales outreach, marketing, content creation, business reporting and related operational activities.

(b) The Platform uses AI-powered tools, described as AI employees, to generate draft content and other outputs using information provided by you or accessed through authorised third-party integrations.

(c) Your Subscription includes the features, functionality and usage allowances applicable to your selected Subscription Tier, as described on our Website or pricing page, including any applicable limits on AI employees, AI pods, authorised users and AI credits.

(d) The Platform offers Foundation, Growth and Full Operations Subscription Tiers, with Subscription Terms of 3, 6 or 12 months. The total Subscription Fees for each Subscription Term are payable upfront, unless we expressly agree in writing to a monthly payment arrangement with you, and all Subscription Terms are subject to the minimum commitment, renewal, payment and cancellation provisions of these Terms.

1.3 ACCOUNTS AND AUTHORISED USERS

(a) To access the Platform, you must register for an account (Account) and provide accurate, complete and current information reasonably required for registration, billing and administration.

(b) You are responsible for maintaining the confidentiality and security of your Account credentials and must promptly notify us of any actual or suspected unauthorised access or security breach.

(c) You may permit your employees and other authorised personnel (Authorised Users) to access the Platform within the limits of your Subscription Tier.

(d) The Platform supports different user roles, including Admin, Manager, Employee and User, with access permissions determined by the applicable role and Account configuration.

(e) You are responsible for:

  (i) assigning and maintaining appropriate access permissions for Authorised Users;

  (ii) ensuring that Authorised Users comply with these Terms;

  (iii) managing access to your business information and connected third-party accounts; and

  (iv) all activities undertaken through your Account by Authorised Users, except to the extent caused by our breach of these Terms or failure to comply with applicable law.

(f) We may suspend or restrict access to an Account where reasonably necessary to address a material breach of these Terms, suspected fraudulent or unlawful activity, a security risk or unpaid Fees. Where reasonably practicable, we will provide notice and an opportunity to resolve the issue.

1.4 SOFTWARE LICENCE AND UPDATES

(a) During your free trial or applicable Subscription Term, we grant you a limited, non-exclusive, non-transferable and non-sublicensable licence to access and use the Platform for your internal business purposes, subject to these Terms and the limitations of your Subscription Tier.

(b) You may permit Authorised Users to access the Platform within your permitted user limits but must not otherwise sublicense, resell or provide access to another business without our prior written consent.

(c) We may update, modify or improve the Platform from time to time, including by introducing, changing or discontinuing features, AI models and integrations.

(d) We will take reasonable steps to minimise disruption and provide reasonable advance notice of changes that materially affect your use of the Platform. Material changes that disadvantage you during an existing Subscription Term will be addressed in accordance with the provisions governing changes to these Terms and applicable law.

(e) Your licence does not transfer ownership of the Platform or any underlying software, technology or intellectual property to you.

2 SERVICES

2.1 PLATFORM SERVICES

(a) We will provide access to the Platform and the features included in your Subscription Tier, which may include:

  (i) AI-powered tools for generating draft sales communications, marketing materials, business reports, images, videos and other content;

  (ii) a Business Knowledge Profile and associated functionality for storing and using information relevant to your business;

  (iii) integrations with supported third-party services, including customer relationship management, email, calendar, document storage, social media, advertising and design platforms;

  (iv) account administration, user access management and AI credit management; and

  (v) reasonable technical support through our available support channels.

(b) The Services are provided remotely through the Platform. Unless separately agreed in writing, they do not include bespoke development, consulting, marketing management or other professional services.

(c) GoHighLevel setup, implementation and managed services are separate offerings and are not included in your Subscription.

2.2 CLIENT OBLIGATIONS

(a) You agree to:

  (i) provide accurate and complete information, instructions and materials reasonably required for the Services;

  (ii) ensure that you have the necessary rights and authorisations to provide information and connect third-party accounts to the Platform;

  (iii) obtain any notices, permissions or consents required to collect, disclose and process personal information relating to your employees, customers, prospective customers and other individuals;

  (iv) comply with applicable laws relevant to your use of the Platform, including privacy, intellectual property, advertising, spam and consumer protection laws;

  (v) maintain appropriate internal controls over Authorised Users, connected accounts and the approval of AI-generated content; and

  (vi) promptly notify us of any material errors, unauthorised activities or security concerns affecting your Account.

(b) You acknowledge that the accuracy and usefulness of the Services depend partly on the information and instructions you provide. To the extent permitted by law, we are not responsible for loss or damage to the extent caused by inaccurate, incomplete or unlawful information or instructions supplied by you.

2.3 AI-GENERATED CONTENT AND HUMAN APPROVAL

(a) The Platform generates draft content and other materials using AI technology (AI Outputs). AI Outputs are provided for human review and may contain errors, omissions, inaccuracies or material that is unsuitable for your intended purpose.

(b) The Platform operates on a human-in-the-loop basis. AI Outputs must be reviewed and approved by an Authorised User, with a separate human action required before communications are sent, content is published or created through connected accounts, or expenditure is incurred.

(c) Advertising campaigns created through the Platform using Meta integrations are created in a paused state and will not become active or incur advertising expenditure unless separately and manually activated by you through Meta Ads Manager.

(d) You are responsible for:

  (i) reviewing and verifying AI Outputs before approving, publishing, distributing or relying on them;

  (ii) ensuring that approved content complies with applicable laws, third-party platform requirements and intellectual property rights; and

  (iii) decisions and actions taken by you or your Authorised Users in reliance on AI Outputs.

(e) We do not guarantee that AI Outputs will be accurate, complete, original, legally compliant or suitable for any particular purpose, or that their use will produce any particular commercial result.

(f) Nothing in this clause excludes or limits rights or remedies that cannot lawfully be excluded or limited.

2.4 CLIENT DATA AND THIRD-PARTY SERVICES

(a) You may upload or make available information, documents, files and other materials through the Platform, including information accessed through connected third-party accounts (Client Data).

(b) You remain responsible for ensuring that you have the necessary rights and lawful authority to provide Client Data and permit its processing through the Platform.

(c) The Platform relies on third-party hosting, AI processing and integration providers, which may process Client Data in Australia or overseas. The availability and functionality of connected services may depend on the systems, permissions, policies and terms of the relevant third-party providers.

(d) Our rights and obligations concerning Client Data, third-party services, intellectual property, confidentiality and data security are further addressed in the relevant provisions of these Terms and our Privacy Policy.

2.5 SERVICE AVAILABILITY AND SUPPORT

(a) We will take reasonable steps to maintain the availability, functionality and security of the Platform and respond to technical issues within our reasonable control.

(b) You acknowledge that the Platform may experience interruptions, maintenance, technical errors or delays, including those arising from third-party hosting, AI processing and connected services.

(c) We do not guarantee uninterrupted availability, error-free operation or particular response or resolution times unless expressly agreed otherwise.

2.6 PROFESSIONAL ADVICE DISCLAIMER

(a) The Platform provides AI-supported information, draft materials and business assistance. It does not provide legal, financial, tax, accounting, medical or other regulated professional advice.

(b) You must exercise independent judgment and obtain appropriate professional advice where required before relying on information or AI Outputs generated through the Platform.

2.7 COLLECTION NOTICE AND PRIVACY

(a) We collect, use, store and disclose personal information for the purposes of operating the Platform, administering Accounts, processing payments, providing support and delivering the Services, as described in our Privacy Policy.

(b) The Platform may also process personal information relating to your employees, customers, prospective customers and other individuals through Client Data and connected third-party services.

(c) You are responsible for ensuring that you have the lawful authority to provide such information and that applicable privacy obligations have been satisfied.

(d) Our Privacy Policy explains how personal information is handled, including overseas processing, third-party disclosures, retention, security, access, correction and complaints, and is available on our Website at https://clarityintelligence.com.au/privacy.

3 SPECIFIC SERVICES

3.1 HOSTED SERVICES

(a) We will host and store Client Data through third-party cloud hosting and infrastructure providers (Hosting Services), subject to the following terms:

  (i) Hosting Services may be provided through servers and infrastructure located outside Australia, including in the United States, as further described in our Privacy Policy.

  (ii) We will take reasonable steps to maintain the availability, security and integrity of the Hosting Services, but do not guarantee that they will be uninterrupted, error-free or available at all times.

  (iii) We will take reasonable technical and organisational measures to protect Client Data against unauthorised access, loss, misuse, interference and disclosure, having regard to the nature of the information and the risks involved.

  (iv) We do not guarantee that backups will always be available or capable of restoring all Client Data following a system failure, security incident or other disruption.

(b) We may engage or change third-party hosting and infrastructure providers where reasonably necessary to operate the Platform, subject to our obligations under these Terms and applicable law.

(c) You are responsible for maintaining copies of any Client Data that you reasonably require for your business, including having an Account admin export your business’s Client Data and AI Outputs before your Subscription ends by using the “Download my data” button on the Billing page, which provides the export as a file with uploaded files, images and videos included as links rather than embedded files, or by requesting export assistance at hello@clarityintelligence.com.au.

3.2 SUPPORT SERVICES

(a) We will take reasonable steps to provide technical support for issues relating to your access to and use of the Platform (Support Services), through the support channels made available by us.

(b) You are responsible for managing your Account, Authorised Users, access permissions and connected third-party services, including undertaking reasonable troubleshooting before requesting Support Services.

(c) We will use reasonable efforts to investigate and resolve technical issues within our control but do not guarantee particular response or resolution times unless expressly agreed otherwise.

(d) We are not responsible for delays or failures in Support Services to the extent caused by circumstances outside our reasonable control, including outages or restrictions affecting third-party services, subject to any rights or remedies that cannot lawfully be excluded.

4 FEES AND PAYMENT

4.1 FEES

(a) You agree to pay the fees applicable to your selected Subscription Tier, Subscription Term, additional AI credits, add-ons and any other purchases made through the Platform (Fees), in accordance with these Terms.

(b) The applicable Fees, Subscription Tier inclusions and available pricing options are set out on our Website or pricing page and confirmed during the subscription or purchase process.

(c) The Fees applicable to your Subscription are those disclosed and accepted when you subscribe, subject to any subsequent changes made in accordance with these Terms.

4.2 FREE TRIAL

(a) New customers may commence a 7-day free trial (Free Trial Period), which includes an allowance of 15,000 AI credits and requires valid payment card details at registration.

(b) No Subscription Fees are payable during the Free Trial Period. Unless you cancel before the Free Trial Period expires, your selected Subscription Term will commence automatically, and the total Subscription Fees for that term will be charged upfront to your nominated payment method, unless we have expressly agreed in writing to a monthly payment arrangement with you.

(c) If you cancel before the Free Trial Period expires, your Subscription will not convert to a paid Subscription, and no Subscription Fees will be charged.

4.3 SUBSCRIPTION FEES AND MINIMUM COMMITMENT

(a) You may select a Subscription Term of 3, 6 or 12 months, with the total applicable subscription fees for the selected term (Subscription Fees) payable in one upfront payment at the commencement of that term, unless we expressly agree in writing to a monthly payment arrangement with you.

(b) The total Subscription Fees for the 3-month Subscription Term are calculated using the applicable standard monthly rate, while the total Subscription Fees for the 6-month and 12-month Subscription Terms are calculated using the discounted monthly rates disclosed on our pricing page.

(c) By selecting a Subscription Term, you commit to paying the Subscription Fees for the entire selected term, regardless of whether you use the Platform throughout that period.

(d) An agreed monthly payment arrangement does not create a month-to-month Subscription. If we expressly agree in writing to such an arrangement, you remain liable for all Subscription Fees payable for your selected Subscription Term, including where you request cancellation before that term expires, except where these Terms or applicable law provide otherwise.

4.4 AUTOMATIC RENEWAL

(a) At the end of your initial Subscription Term, and each subsequent renewal term, your Subscription will automatically renew for a further period of the same duration and Subscription Tier unless you cancel before the end of the then-current Subscription Term or an agreed change to your Subscription Tier or Subscription Term is scheduled to take effect upon renewal.

(b) We will email each Account admin notice of an upcoming renewal at least 30 days before renewal for a 6-month or 12-month Subscription Term and at least 14 days before renewal for a 3-month Subscription Term, specifying the renewal date, the amount payable and how to cancel before renewal.

(c) You may prevent automatic renewal by cancelling your Subscription through the Platform before the current Subscription Term expires, in accordance with the Cancellation of Your Subscription provisions of these Terms.

(d) If your Subscription renews, the total applicable Subscription Fees for the renewed Subscription Term will be charged upfront on the renewal date, unless we have expressly agreed in writing to a monthly payment arrangement with you, subject to these Terms and applicable law.

4.5 AI CREDITS AND TOP-UPS

(a) Each Subscription Tier includes a monthly allowance of AI credits used to access AI-powered functionality, including content generation, image and video creation, web searches and other supported activities.

(b) Your monthly AI credit allowance resets at the beginning of each monthly credit usage period. Unused credits included in your Subscription Tier do not carry over to subsequent monthly credit usage periods.

(c) If your available AI credits are exhausted, AI-powered activities will pause until your allowance resets or additional credits become available through a purchased top-up or an enabled automatic top-up.

(d) You may purchase additional AI credits (Top-Up Credits) at the prices displayed on our Website or within the Platform. Purchased Top-Up Credits carry over between monthly credit usage periods until used while your Subscription remains active and, when your Subscription ends, are retained for 30 days solely for use if you reactivate your Subscription during that period, after which any unused Top-Up Credits expire.

(e) The number of credits required for particular activities is determined by the applicable usage rates displayed on our pricing page. We may adjust these rates to reflect changes in underlying AI services by providing at least 30 days’ advance notice.

(f) Automatic top-ups are optional and disabled by default. If enabled by you, we may automatically charge your nominated payment method for your selected Top-Up Credit package when your available credits fall below the applicable threshold, up to a maximum of three automatic top-ups per monthly credit usage period.

(g) You may disable automatic top-ups through your Account settings. Disabling automatic top-ups will prevent future automatic purchases but will not reverse purchases already processed.

4.6 ADD-ONS

(a) You may purchase additional AI pods or Authorised User accounts where available under your Subscription Tier, at the applicable Fees displayed on our Website or within the Platform.

(b) Add-ons are charged upfront for the applicable Subscription Term. Where an add-on is purchased during a Subscription Term, the applicable Fee will be calculated on a pro rata basis for the remainder of that term and charged immediately when the add-on becomes available.

(c) Removal of an add-on will take effect at the end of the current Subscription Term, and the add-on will not be charged for the next renewal term. Add-ons do not alter your underlying Subscription Term or minimum commitment.

4.7 PAYMENT AUTHORISATION

(a) Subscription Fees and other Fees are processed through Stripe or another payment processor notified to you.

(b) By providing your payment details and purchasing a Subscription, you authorise us and our payment processor to charge your nominated payment method for Subscription Fees payable at the commencement of each initial or renewal Subscription Term, any instalments under an expressly agreed written monthly payment arrangement, and any additional purchases or automatic top-ups authorised by you.

(c) You must maintain a valid payment method and ensure that your billing information remains accurate and up to date.

4.8 FAILED PAYMENTS

(a) If a payment fails, we may notify you and attempt to process the payment again using your nominated payment method.

(b) If the outstanding amount remains unpaid for 7 days after the payment becomes due, we may suspend access to all or part of the Platform until payment is received.

(c) We will take reasonable steps to restore access promptly after the outstanding amount has been paid. Suspension for non-payment does not waive any accrued payment obligations or otherwise terminate your Subscription.

4.9 PRICE CHANGES

(a) We may change our Subscription Fees, AI credit usage rates, Top-Up Credit prices or add-on Fees from time to time.

(b) We will provide at least 30 days’ advance notice of changes to Subscription Fees, recurring add-on Fees or AI credit usage rates affecting existing customers.

(c) An increase to your Subscription Fees will not apply during an existing committed Subscription Term and will take effect no earlier than the commencement of a subsequent renewal term.

(d) You may cancel your Subscription before a proposed increase takes effect to prevent renewal at the increased rate.

4.10 REFUNDS

(a) Fees are not refundable for change of mind, voluntary cancellation, non-use, unused Subscription periods, unused monthly AI credit allowances or unused Top-Up Credits, except that prepaid Subscription Fees attributable to unused periods will be refunded where expressly required by these Terms or applicable law, and unused Top-Up Credits will be refundable only where required by the Australian Consumer Law or other applicable law.

(b) Nothing in these Terms excludes, restricts or modifies any right or remedy available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

4.11 GST AND CURRENCY

(a) Australian customers are charged in Australian dollars (AUD), and customers based outside Australia are charged in United States dollars (USD), as determined by their billing country and the applicable pricing displayed during registration or purchase.

(b) Unless otherwise stated, Fees for Australian customers are exclusive of GST. GST will only be charged where we are registered or required to be registered for GST and the relevant supply is subject to GST under applicable law.

(c) Where GST is payable, it will be added to the applicable Fees, and we will provide a tax invoice where required by law.

(d) Australian GST will not be charged on supplies that are GST-free under applicable law. Customers outside Australia are responsible for any applicable local taxes, duties or similar charges, except where we are legally required to collect or remit those amounts.

4.12 CARD SURCHARGES

We do not impose surcharges on card payments made through eftpos, Mastercard, Visa or other payment networks where surcharging is prohibited by applicable law or payment network rules.

5 CANCELLATION OF YOUR SUBSCRIPTION

5.1 CANCELLATION BY YOU

(a) You may cancel your Subscription at any time through the Billing section of the Platform. If you cannot access the cancellation functionality, you may request cancellation by contacting us using the contact details provided on our Website.

(b) If you cancel during your Free Trial Period, your access will continue until the trial expires, and you will not be charged Subscription Fees.

(c) If you cancel during a paid Subscription Term, your cancellation will take effect at the end of that term, and your Subscription will not automatically renew.

(d) You will retain access to the Platform until the end of your current Subscription Term, provided that you continue to comply with these Terms.

(e) Cancellation during a committed Subscription Term does not entitle you to a refund of prepaid Subscription Fees and, if we have expressly agreed in writing to a monthly payment arrangement, does not release you from your obligation to pay the remaining Subscription Fees for that term, except where you are entitled to terminate earlier under these Terms or applicable law.

(f) Nothing in this clause limits your right to terminate for our unremedied material breach or exercise any right or remedy available under applicable law.

5.2 EFFECT OF CANCELLATION

(a) When your Subscription expires following cancellation:

  (i) your licence to access and use the Platform will end;

  (ii) access for your Authorised Users will be disabled;

  (iii) any unused monthly AI credit allowances will cease to be available, and any unused Top-Up Credits will be retained for 30 days solely for use if you reactivate your Subscription during that period, after which they will expire, without conferring any right to access or use the Platform while your Subscription is inactive; and

  (iv) any outstanding Subscription Fees or other amounts properly payable under these Terms will remain due.

(b) You are responsible for exporting any Client Data and AI Outputs you wish to retain before your Subscription ends by having an Account admin use the “Download my data” button on the Billing page to export your business’s Client Data and AI Outputs as a file, with uploaded files, images and videos included as links rather than embedded files, or by requesting export assistance at hello@clarityintelligence.com.au.

(c) We will delete or de-identify your Account data within 30 days after your Subscription ends, except where retention is required or permitted by applicable law, including for taxation, accounting, dispute resolution or other legitimate purposes, as further described in our Privacy Policy.

6 UPGRADES AND DOWNGRADES

6.1 UPGRADES

(a) You may upgrade your Subscription Tier at any time through the Platform. An upgrade will take effect immediately upon confirmation, and the additional features, user allowances and AI credits included in the upgraded Subscription Tier will become available to you.

(b) We will immediately charge the difference between your existing and upgraded Subscription Fees on a pro rata basis for the remainder of the current Subscription Term. The total Subscription Fees for the upgraded Subscription Tier will apply to each subsequent renewal term unless you change your Subscription Tier in accordance with these Terms.

(c) During a committed Subscription Term, you may also elect to move to a longer Subscription Term where available. Any revised Fees and minimum commitment will be disclosed to you for acceptance before the change takes effect.

6.2 DOWNGRADES AND SHORTER TERMS

(a) You may request a downgrade to a lower Subscription Tier or a shorter Subscription Term at any time. However, a downgrade or shorter Subscription Term cannot take effect during an existing committed Subscription Term, including a renewal term.

(b) Any permitted downgrade or shorter Subscription Term requested and confirmed before your current Subscription Term expires will take effect immediately upon expiry of that term and will replace the automatic renewal of your existing Subscription Tier or Subscription Term.

(c) A downgrade may reduce your available features, Authorised User allowances, AI credits and access to certain content or functionality. You are responsible for reviewing these changes and exporting any information you wish to retain before the downgrade takes effect.

(d) We are not responsible for loss of access to features or functionality resulting from a downgrade you have requested, except to the extent caused by our breach of these Terms or as otherwise required by applicable law.

7 OBLIGATIONS

7.1 YOUR OBLIGATIONS

(a) You must, and must ensure that your Authorised Users, comply with these Terms and use the Platform only for lawful business purposes.

(b) You are responsible for ensuring that your use of the Platform, Client Data, AI Outputs and Connected Services complies with applicable laws and the terms of relevant third-party providers.

7.2 PROHIBITED CONDUCT

You must not, and must not permit or encourage any Authorised User or third party to:

(a) use the Platform for any unlawful, fraudulent, misleading, deceptive, discriminatory, harassing or otherwise prohibited activity;

(b) generate, distribute or facilitate unsolicited commercial communications in breach of applicable spam, privacy or marketing laws;

(c) upload, transmit or distribute content that is unlawful, defamatory, threatening, malicious or infringes another person’s intellectual property, privacy, confidentiality or other legal rights;

(d) provide personal, confidential or proprietary information without the necessary rights, permissions or lawful authority;

(e) access or attempt to access another customer’s Account, Client Data or any part of the Platform without authorisation;

(f) copy, reproduce, modify, adapt, distribute, sublicense, resell or commercially exploit the Platform or its underlying software, except as expressly permitted by these Terms;

(g) reverse engineer, decompile or attempt to derive the source code of the Platform, except to the extent expressly permitted by applicable law;

(h) circumvent or interfere with security measures, access controls, user limits, AI credit restrictions or other technical safeguards;

(i) introduce malicious software, viruses or harmful code, or interfere with the security, integrity or operation of the Platform or any connected systems; or

(j) use automated tools to scrape, extract or access the Platform in a manner not expressly authorised by us.

7.3 ACCOUNT SECURITY AND COMPLIANCE

(a) You must promptly notify us if you become aware of any unauthorised access, suspected security breach, misuse of the Platform or other material breach of these Terms.

(b) Where we reasonably believe that you or an Authorised User have breached these obligations, we may take proportionate action, including restricting or suspending access, in accordance with the Account Suspension and Termination provisions of these Terms.

(c) Nothing in this clause prevents you from using the Platform’s intended AI automation functionality or its authorised integrations with Connected Services.

8 CLIENT CONTENT

8.1 CONTENT RESPONSIBILITIES

(a) You are responsible for the information, documents, materials and other content that you or your Authorised Users upload, provide or make available through the Platform, including Client Data accessed through Connected Services.

(b) You warrant that you have the necessary rights, permissions and lawful authority to provide and use that content and to permit us and our service providers to process it for the purposes contemplated by these Terms.

(c) You must ensure that content you approve, publish or distribute through the Platform complies with applicable laws, third-party rights and the requirements of the relevant Connected Services.

(d) Our rights to use and process Client Data, and the ownership and permitted use of AI Outputs, are further addressed in the Intellectual Property and Data provisions of these Terms.

8.2 REMOVAL OF CONTENT

(a) We may remove, restrict or disable access to content where we reasonably believe it breaches these Terms, infringes third-party rights, creates a material security risk or must be removed to comply with applicable law.

(b) Where reasonably practicable, we will notify you of the reason for the action and provide an opportunity to address the issue, unless immediate action is necessary for legal, security or operational reasons.

(c) You remain responsible for retaining copies of important Client Data and for managing or removing content that you have separately published through Connected Services.

9 INTELLECTUAL PROPERTY AND DATA

9.1 INFRINGING CONTENT

(a) If you become aware of any content made available through the Platform that infringes, or may infringe, another person’s intellectual property rights, you must notify us using the contact details provided on our Website.

(b) Any infringement complaint must be made in good faith and contain sufficient information to identify the relevant content and alleged infringement. We may investigate the complaint and take reasonable action, including restricting or removing content where appropriate.

9.2 PLATFORM INTELLECTUAL PROPERTY

(a) We retain ownership of all intellectual property rights in the Platform and its underlying software, technology, systems, functionality, design, branding, documentation and other materials owned or licensed by us (Platform Materials).

(b) Nothing in these Terms transfers ownership of the Platform Materials to you. Your right to access and use the Platform Materials is limited to the licence granted under these Terms.

(c) You must not reproduce, modify, distribute, sell, sublicense or otherwise commercially exploit the Platform Materials except as expressly permitted by these Terms or applicable law.

9.3 CLIENT DATA

(a) You and the relevant rights holders retain ownership of all intellectual property rights in Client Data. Nothing in these Terms transfers ownership of Client Data to us.

(b) You grant us a non-exclusive, worldwide, royalty-free licence to access, use, reproduce, store, process and disclose Client Data to the extent reasonably necessary to:

  (i) provide, operate, maintain and secure the Platform and Services;

  (ii) process your instructions and generate AI Outputs;

  (iii) enable authorised integrations with Connected Services;

  (iv) provide technical support and administer your Account; and

  (v) comply with applicable legal obligations.

(c) This licence includes the right to permit our authorised hosting, AI processing and other service providers to process Client Data for these purposes, subject to applicable contractual, privacy and data protection requirements.

(d) The licence continues for the duration of your Subscription and, following its expiry or termination, only to the extent reasonably necessary to complete authorised processing, manage data deletion or retention, or comply with applicable law.

(e) We do not claim ownership of Client Data, sell Client Data or use Client Data to train AI models for other customers of the Platform.

(f) You acknowledge that third-party AI providers may have different data processing and retention arrangements, as described in our Privacy Policy, and that we take reasonable steps to use providers and service configurations that restrict the use of Client Data to train general-purpose or third-party AI models, but we do not control or guarantee every aspect of an independent provider’s handling of data.

(g) You warrant that you have the necessary rights, permissions and lawful authority to provide Client Data and permit its use in accordance with these Terms.

9.4 AI-GENERATED OUTPUTS

(a) We do not claim ownership of AI Outputs generated specifically for your Account. To the extent that we hold intellectual property rights in those AI Outputs, we grant you the rights necessary to use, reproduce, modify, publish and distribute them for your lawful business purposes, including after your Subscription ends.

(b) You acknowledge that intellectual property protection for AI-generated material may be uncertain and that AI Outputs may not qualify for copyright protection or may resemble material generated for other users or owned by third parties.

(c) We do not guarantee that AI Outputs are original, eligible for copyright protection or free from third-party intellectual property rights. Your use of AI Outputs may also be subject to applicable third-party provider terms.

(d) You remain responsible for reviewing AI Outputs and ensuring that their use, publication or distribution does not infringe the rights of any third party.

9.5 DATA PROTECTION

(a) We will take reasonable technical and organisational measures to protect Client Data against unauthorised access, use, disclosure, alteration and loss, having regard to the nature of the information and applicable legal requirements.

(b) Our handling of personal information, including its disclosure to third-party providers, overseas processing, retention and deletion, is further addressed in our Privacy Policy and the Confidentiality and Privacy provisions of these Terms.

10 THIRD PARTY SOFTWARE, TERMS AND CONDITIONS

10.1 THIRD PARTY SERVICES AND TERMS

(a) The Platform relies on third-party hosting, infrastructure, AI processing and other service providers and may enable integrations with Connected Services, including Google Workspace, Microsoft 365, GoHighLevel, Meta, LinkedIn and Canva.

(b) Your use of Connected Services is subject to the applicable terms, policies and requirements of the relevant third-party providers (Third Party Terms).

(c) By connecting a third-party account to the Platform, you confirm that you are authorised to access that account, grant the necessary permissions and comply with the applicable Third Party Terms.

(d) You are responsible for maintaining your connected accounts and any subscriptions, permissions or authorisations required to access those services.

(e) We will access and use information obtained through Connected Services only for the purposes of providing the functionality you have authorised, in accordance with our Privacy Policy and applicable Third Party Terms.

10.2 THIRD PARTY SOFTWARE AND INTEGRATIONS

(a) You acknowledge that third-party services, including AI models, hosting infrastructure and Connected Services, are operated by independent providers and may be subject to changes, restrictions, outages or discontinuation outside our reasonable control.

(b) We do not guarantee that third-party services or integrations will be continuously available, error-free or compatible with every feature of the Platform.

(c) Where a third-party provider changes its functionality, access permissions, application programming interfaces, policies or terms, we may need to modify, suspend, replace or discontinue an affected integration or feature.

(d) We will take reasonable steps to minimise material disruption and, where reasonably practicable, notify you of changes that materially affect your use of the Platform.

(e) To the extent permitted by law, we are not responsible for failures, interruptions, restrictions or losses arising from third-party services to the extent they are outside our reasonable control and are not caused or contributed to by our breach of these Terms.

(f) Nothing in this clause excludes or limits any liability, right or remedy that cannot lawfully be excluded or limited.

10.3 UNAUTHORISED INTEGRATIONS

(a) You must not modify the Platform, introduce unauthorised software or integrations, or interfere with its underlying systems without our prior written consent.

(b) We may require you to discontinue any unauthorised integration or activity that creates a material security, technical or operational risk and may restrict access where reasonably necessary to protect the Platform.

(c) This restriction does not prevent you from using the integrations and automated functionality expressly supported by the Platform.

11 CONFIDENTIALITY AND PRIVACY

11.1 CONFIDENTIAL INFORMATION

(a) For the purposes of these Terms, Confidential Information means information disclosed or made available by one party to the other that is confidential by its nature, identified as confidential or reasonably understood to be confidential, including business information, Client Data, technical information, commercial arrangements and proprietary materials.

(b) Confidential Information does not include information that:

  (i) is publicly available other than through a breach of these Terms;

  (ii) was lawfully known to the receiving party before disclosure;

  (iii) is lawfully obtained from another source without an obligation of confidentiality; or

  (iv) is independently developed without using the disclosing party’s Confidential Information.

11.2 CONFIDENTIALITY OBLIGATIONS

(a) Each party must:

  (i) use the other party’s Confidential Information only to perform its obligations or exercise its rights under these Terms;

  (ii) take reasonable steps to protect Confidential Information against unauthorised access, use or disclosure; and

  (iii) not disclose Confidential Information to any third party without the disclosing party’s consent, except as permitted under these Terms.

(b) A party may disclose Confidential Information to its employees, contractors, professional advisers and service providers who reasonably require access for the purposes of these Terms, provided they are subject to appropriate confidentiality obligations.

(c) Confidential Information may also be disclosed where required by law, provided the disclosing party gives reasonable prior notice where legally permitted.

(d) These confidentiality obligations continue after termination or expiry of your Subscription for as long as the relevant information remains confidential.

11.3 PRIVACY

(a) We will collect, use, disclose and handle personal information in accordance with our Privacy Policy and applicable privacy laws.

(b) Our Privacy Policy, available on our Website, explains how personal information is handled, including information about overseas processing, third-party service providers, security, retention, access, correction and complaints.

(c) You remain responsible for ensuring that you have the necessary authority to provide personal information relating to your employees, customers, prospective customers and other individuals through the Platform.

11.4 SECURITY INCIDENTS

(a) Each party must promptly notify the other if it becomes aware of an actual or reasonably suspected security incident involving Confidential Information or Client Data that may materially affect the other party.

(b) The affected party must take reasonable steps to investigate, contain and mitigate the incident and provide reasonable cooperation to the other party in connection with any resulting investigation or notification obligations.

(c) Each party remains responsible for complying with its applicable legal obligations concerning data breaches, including any mandatory notification requirements.

12 LIABILITY

12.1 WARRANTIES AND SERVICE LIMITATIONS

(a) We will take reasonable steps to provide the Platform and Services with due care and skill and substantially in accordance with the functionality described in these Terms and your Subscription Tier.

(b) Where you notify us of a material error or defect in the Platform, we will take reasonable steps to investigate and address the issue within our reasonable control.

(c) You acknowledge that:

  (i) the Platform may experience interruptions, errors, technical faults or periods of unavailability;

  (ii) AI Outputs may contain inaccuracies, omissions or other errors and may not be suitable for your intended purposes;

  (iii) third-party hosting, AI processing and Connected Services may experience failures or restrictions outside our reasonable control; and

  (iv) we do not guarantee any particular commercial, financial, marketing or operational outcome from your use of the Platform.

(d) Except as expressly provided in these Terms or required by applicable law, we do not make any additional warranties concerning the uninterrupted availability, accuracy, reliability or suitability of the Platform or Services.

12.2 AUSTRALIAN CONSUMER LAW

(a) Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth), or any other applicable law, that cannot lawfully be excluded, restricted or modified.

(b) Where permitted by law, our liability for a failure to comply with a consumer guarantee relating to the Services is limited, at our option, to supplying the Services again or paying the cost of having the Services supplied again.

12.3 LIMITATION OF LIABILITY

(a) Subject to the provisions of this clause and to the maximum extent permitted by law, each party’s total aggregate liability to the other arising out of or in connection with these Terms, whether in contract, negligence or otherwise, is limited to the total Subscription Fees paid or payable by you under these Terms in the 12 months immediately preceding the first event giving rise to the liability.

(b) This limitation applies to all claims in aggregate, whether arising from a single event or multiple events, and does not limit:

  (i) liability that cannot lawfully be excluded or limited;

  (ii) liability arising from fraud or wilful misconduct; or

  (iii) your obligation to pay Fees properly payable under these Terms.

12.4 EXCLUSION OF CONSEQUENTIAL LOSS

(a) To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss, or loss of profits, anticipated savings, business opportunities or goodwill, arising out of or in connection with these Terms.

(b) This exclusion does not apply to liability arising from fraud or wilful misconduct or to any liability that cannot lawfully be excluded.

12.5 CLIENT INDEMNITY

(a) You indemnify us against reasonable losses, liabilities, damages, costs and expenses arising from third-party claims to the extent caused by:

  (i) your unlawful use of the Platform or Connected Services;

  (ii) Client Data or content provided, approved or distributed by you infringing a third party’s intellectual property, privacy or other legal rights; or

  (iii) fraudulent or wilful misconduct by you or your Authorised Users in connection with the Platform.

(b) This indemnity does not apply to the extent that the relevant loss or liability was caused or contributed to by our breach of these Terms, negligence or unlawful conduct, and is subject to the limitations of liability in these Terms.

(c) We must take reasonable steps to mitigate any loss and promptly notify you of a claim for which indemnification is sought.

12.6 GENERAL LIMITATIONS

(a) Each party must take reasonable steps to mitigate any loss or damage arising in connection with these Terms.

(b) Nothing in these Terms excludes or limits liability to the extent that doing so would be unlawful.

13 CANCELLATION, DISPUTES AND TERMINATION

13.1 DISPUTE RESOLUTION

(a) If a dispute arises under or in connection with these Terms, the party raising the dispute must provide written notice to the other party outlining the nature of the dispute and the resolution sought.

(b) The parties must make reasonable efforts to resolve the dispute in good faith within 14 days after the notice is received, or such longer period as they may agree in writing.

(c) If the dispute remains unresolved, either party may propose mediation through the Australian Disputes Centre or another mediator agreed between the parties.

(d) Unless otherwise agreed, the parties will share the mediator’s fees equally and each party will bear its own costs of participating in mediation.

(e) If the parties do not agree to mediation or the dispute remains unresolved following mediation, either party may commence legal proceedings.

(f) Nothing in this clause prevents either party from seeking urgent injunctive or other interim relief, enforcing a statutory right or exercising any remedy that cannot lawfully be restricted.

13.2 TERMINATION BY US

(a) We may terminate your Subscription by written notice if:

  (i) you commit a material breach of these Terms and fail to remedy that breach within 10 Business Days after receiving written notice requiring you to do so;

  (ii) you engage in fraudulent or unlawful activity through the Platform, or commit a serious breach that cannot reasonably be remedied;

  (iii) continued provision of the Platform would cause us to breach applicable law or a binding legal requirement; or

  (iv) we are otherwise entitled to terminate under these Terms or applicable law.

(b) We may also terminate your Subscription where we permanently discontinue the Platform or are no longer reasonably able to provide its core functionality, including because an essential third-party service becomes unavailable.

(c) Where termination is not caused by your breach or default, we will provide reasonable advance notice where practicable, refund any prepaid Subscription Fees attributable to the period after termination and release you from Subscription Fees that would otherwise become payable for the remainder of your committed Subscription Term.

13.3 TERMINATION BY YOU

(a) You may terminate your Subscription before the end of your committed Subscription Term if:

  (i) we commit a material breach of these Terms and fail to remedy that breach within 10 Business Days after receiving written notice requiring us to do so;

  (ii) the core functionality of the Platform becomes materially unavailable and we fail to restore that functionality within 10 Business Days after receiving written notice of the issue; or

  (iii) you are otherwise entitled to terminate under applicable law.

(b) If you validly terminate under this clause, you will not be required to pay Subscription Fees for the period after termination, and we will refund any prepaid Subscription Fees attributable to Services that will not be provided.

(c) Cancellation for convenience remains subject to the minimum commitment and cancellation requirements set out in the Cancellation of Your Subscription provisions of these Terms.

13.4 EFFECT OF TERMINATION

(a) Upon termination or expiry of your Subscription:

  (i) your licence to access and use the Platform will end, and access for your Authorised Users will be disabled;

  (ii) you must cease using the Platform and any materials that you are no longer authorised to use under these Terms;

  (iii) all Fees properly accrued before termination will remain payable, subject to any applicable refund rights or other remedies; and

  (iv) each party must continue to comply with obligations that expressly or by their nature survive termination, including obligations concerning confidentiality, intellectual property, liability and dispute resolution.

(b) You are responsible for exporting Client Data and AI Outputs you wish to retain before your Subscription ends by having an Account admin use the “Download my data” button on the Billing page to export your business’s Client Data and AI Outputs as a file, with uploaded files, images and videos included as links rather than embedded files, or by requesting export assistance at hello@clarityintelligence.com.au.

(c) We will handle the retention and deletion of Client Data following termination in accordance with the Cancellation of Your Subscription provisions of these Terms and our Privacy Policy.

(d) Termination does not affect any rights, obligations or remedies that accrued before the termination date.

14 FORCE MAJEURE

(a) Neither party will be liable for any delay or failure to perform its obligations under these Terms to the extent caused by an event beyond its reasonable control (Force Majeure Event), except for obligations to pay Fees that have already accrued.

(b) A Force Majeure Event may include natural disasters, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, government restrictions, widespread telecommunications or power failures, or disruptions to essential third-party infrastructure caused by circumstances beyond the affected party’s reasonable control.

(c) The affected party must:

  (i) promptly notify the other party of the Force Majeure Event, its expected duration and the obligations affected, where reasonably practicable;

  (ii) take reasonable steps to minimise the effects of the Force Majeure Event; and

  (iii) resume performance of its obligations as soon as reasonably practicable.

(d) The affected obligations will be suspended only to the extent and for the duration that performance is prevented by the Force Majeure Event.

(e) Nothing in this clause limits any right to terminate these Terms or obtain a refund or other remedy arising from a sustained loss of the Platform’s core functionality under these Terms or applicable law.

15 NOTICES

(a) Any notice or other formal communication required under these Terms must be in writing and sent by email to the relevant party.

(b) Notices to us must be sent to hello@clarityintelligence.com.au or any replacement email address we notify to you.

(c) Notices to you will be sent to the email address associated with your Account or any replacement email address you notify to us. You are responsible for keeping your contact details accurate and up to date.

(d) A notice sent by email will be deemed received 24 hours after sending, or when acknowledged by the recipient, whichever occurs first, unless the sender receives notification that the email was not delivered. If the deemed receipt occurs on a Saturday, Sunday or public holiday in New South Wales, the notice will be deemed received on the next Business Day.

(e) Where these Terms permit you to cancel your Subscription or make changes through the Platform, the relevant action will take effect when successfully submitted and confirmed through the Platform, subject to the applicable provisions of these Terms.

16 GENERAL

16.1 GOVERNING LAW AND JURISDICTION

(a) These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales and courts hearing appeals from those courts in relation to any dispute arising under or in connection with these Terms.

(b) Nothing in this clause limits any right or remedy that cannot lawfully be excluded under applicable law.

16.2 WAIVER

A failure or delay by either party to exercise a right under these Terms does not constitute a waiver of that right. A waiver is only effective if given in writing by the party granting it and applies only to the circumstances for which it is given.

16.3 SEVERANCE

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed to the extent necessary, and the remaining provisions will continue in full force and effect.

16.4 ASSIGNMENT

(a) Neither party may assign or transfer its rights or obligations under these Terms without the other party’s prior written consent, which must not be unreasonably withheld or delayed.

(b) We may transfer these Terms as part of a genuine sale or transfer of our business, provided the incoming provider assumes our obligations under these Terms, the transfer does not materially disadvantage you and we give you reasonable notice.

16.5 ENTIRE AGREEMENT

(a) These Terms, together with your accepted Order, applicable Subscription Tier details and pricing information expressly incorporated into these Terms, constitute the entire agreement between you and us concerning your use of the Platform and supersede any previous agreements or understandings concerning the same subject matter.

(b) If there is an inconsistency between these Terms and your accepted Order, the Order will prevail in relation to your selected Subscription Tier, Subscription Term, Fees and included allowances, and these Terms will prevail in all other respects.

(c) Nothing in this clause excludes liability for fraud, misleading or deceptive conduct, or any right or remedy that cannot lawfully be excluded.

16.6 INTERPRETATION

(a) In these Terms, unless the context requires otherwise:

  (i) words in the singular include the plural and vice versa;

  (ii) references to a person include an individual, company, partnership, trust or other legal entity;

  (iii) references to a party include that party’s successors and permitted assigns;

  (iv) references to legislation include any amendment, replacement or re-enactment of that legislation;

  (v) the words including and includes are not words of limitation;

  (vi) headings are for convenience only and do not affect interpretation.

(b) References to Fees or currency are to Australian dollars (AUD) or United States dollars (USD), as applicable to your billing country and the pricing accepted when you subscribe or make a purchase.

17 DEFINITIONS

Account means the account registered by you to access and use the Platform in accordance with these Terms.

AI Outputs means any content, information or materials generated through the Platform using artificial intelligence, including draft communications, marketing content, images, videos, reports, recommendations and other generated outputs.

Authorised Users means your employees, contractors or other personnel whom you authorise to access and use the Platform through your Account, subject to the limitations of your Subscription Tier.

Business Day means a day other than a Saturday, Sunday or public holiday in New South Wales, Australia.

Client means the business, sole trader or other legal entity subscribing to the Platform and entering into these Terms with Clarity Intelligence, and includes you where the context permits.

Client Data means any information, documents, files, content or other materials provided, uploaded, entered, connected or otherwise made available to the Platform by or on behalf of you or your Authorised Users, including information accessed through Connected Services.

Confidential Information has the meaning given in the Confidential Information provisions of these Terms.

Connected Services means third-party accounts, applications, platforms or services that you connect to the Platform through supported integrations, including customer relationship management, email, calendar, document storage, social media, advertising and design services.

Fees means the Subscription Fees, fees for Top-Up Credits, add-ons and any other amounts payable by you under these Terms.

Force Majeure Event has the meaning given in the Force Majeure provisions of these Terms.

Free Trial Period means the 7-day trial period made available to eligible new customers in accordance with these Terms.

Hosting Services means the third-party cloud hosting and infrastructure services used by us to operate the Platform and store Client Data.

Order means a subscription request submitted by you through the Website or Platform, including your selection of a Subscription Tier, Subscription Term and applicable payment arrangements.

Platform means the Clarity Intelligence Platform, being the cloud-based software service operated by us that provides AI-powered tools and associated functionality for business use.

Platform Materials means the Platform and its underlying software, technology, systems, functionality, design, branding, documentation and other materials owned or licensed by us, excluding Client Data and AI Outputs to the extent rights in those materials belong to you or a third party.

Services means the software functionality, hosting, AI-powered tools, supported integrations, account administration and related support services provided by us through the Platform in accordance with your Subscription Tier and these Terms.

Subscription means your subscription to access and use the Platform in accordance with your selected Subscription Tier, Subscription Term and these Terms.

Subscription Fees means the total fees payable for your selected Subscription Tier for each Subscription Term, ordinarily payable upfront but payable by monthly instalments where expressly agreed in writing, excluding separately purchased Top-Up Credits and add-ons.

Subscription Term means the initial period of 3, 6 or 12 months selected by you when subscribing to the Platform, and any subsequent renewal period of the same duration, unless otherwise agreed in accordance with these Terms.

Subscription Tier means the subscription plan selected by you, including Foundation, Growth or Full Operations, together with its applicable features, functionality, user allowances, AI credit allowances and other limitations.

Support Services means the technical assistance and support made available by us in connection with access to and use of the Platform, as described in these Terms.

Terms means these SaaS Terms and Conditions, as amended from time to time in accordance with their provisions.

Third Party Terms means the applicable terms, conditions, policies and requirements imposed by third-party service providers in connection with Connected Services or other third-party functionality used with the Platform.

Top-Up Credits means additional AI credits purchased separately from the monthly AI credit allowance included in your Subscription Tier, which may be used only during an active Subscription and, if unused when that Subscription ends, will be retained and may be used upon reactivation during the following 30 days before expiring, in accordance with these Terms.

Website means the website operated by Clarity Intelligence at clarityintelligence.com.au, including any replacement website or associated online pages through which the Platform, subscription plans and Services are offered.